These Terms of Service (“Terms”) govern your access to and use of the Golyte website, applications, and luggage-storage booking service (together, the “Service”), operated by Golyte LLC, a limited liability company formed in the State of New Mexico, United States (“Golyte”, “we”, “us”, or “our”).
By creating an account, making a booking, or otherwise using the Service, you agree to these Terms. If you do not agree, please do not use the Service.
1. Who we are and our role
Golyte provides short-term luggage-storage services to travelers (“you” or the “Customer”) through a vetted network of partner locations — hotels, hostels, shops, and similar venues (“Hosts”) across Asia.
When you book through Golyte, you contract with and pay Golyte for the storage service, and Golyte is the merchant of record for your payment. Hosts are independent businesses that provide the physical storage space on Golyte’s behalf. Golyte is responsible to you for delivering the booked service in accordance with these Terms.
Golyte is not a left-luggage locker operator, a freight or shipping company, an insurer, or a bank. We provide a storage-booking service only.
2. Accounts
To make a booking you must create a free account and provide accurate information (including a valid email address). You are responsible for activity under your account and for keeping your login credentials secure. You must be at least 18 years old, or have the consent of a parent or guardian, to use the Service.
3. Bookings, pricing, and payment
- Booking. You select a Host location, drop-off and pick-up dates, and the number of bags. A booking is confirmed when you receive a confirmation email from Golyte. That confirmation email is the only document you need to present at the Host’s desk — there is no separate code or app step.
- Pricing. Prices are shown and charged in US Dollars (USD). The price for each bag is calculated as: {daily rate} × {number of bags} × {number of days}. Your total is made up of a storage fee and a service fee (which includes limited protection — see Section 7). The full breakdown and total are shown at checkout before you pay.
- How days are counted. Storage is charged per calendar day. A new day begins at 00:00 local time, not after a rolling 24-hour period. For example, dropping a bag at 11:00 on 13 June and collecting it at 08:00 on 14 June counts as two days.
- Payment. You are charged at the time of booking. Payments are processed securely by our third-party payment provider(s); Golyte does not store your full card details. By booking, you authorize Golyte to charge the total shown at checkout.
- Promotions. Any discount, coupon, or promotional rate is subject to the conditions stated at the time it is offered.
4. Drop-off, pick-up, and the storage period
- Present your confirmation email at the Host’s front desk to drop off and to collect your bags.
- Bags must be dropped off and collected within the Host’s stated opening hours and within the dates of your booking.
- You must collect your bags by the end of your booked pick-up date. Procedures and possible fees for late collection or uncollected/abandoned items are described in Section 8.
5. Prohibited items
You must not store any of the following:
- Illegal items, stolen goods, or items you are not legally entitled to possess.
- Cash, securities, jewelry, precious metals or stones, or other high-value valuables beyond the protection cap in Section 7.
- Weapons, ammunition, explosives, fireworks, or other dangerous goods.
- Drugs or controlled substances (other than lawful personal medication).
- Flammable, toxic, corrosive, radioactive, or otherwise hazardous materials.
- Perishable goods, food, or liquids that may leak, spoil, or attract pests.
- Living things (people, animals, or plants).
- Any item that is unusually fragile, malodorous, or that could damage other property or the Host’s premises.
You are responsible for the contents of your bags. Golyte and the Host may refuse any item and may contact the authorities where they reasonably suspect a prohibited item.
6. Cancellations and refunds
This section is our refund and cancellation policy and forms part of these Terms. All refunds are handled in US Dollars (USD).
- Cancel 24+ hours before drop-off — full refund. You may cancel free of charge up to 24 hours before your drop-off time for a full refund. Cancel from your account (“My Bookings” / “Find my booking”); it takes effect immediately and you’ll receive a confirmation email.
- Cancel within 24 hours of drop-off. Contact the Host directly (number on your confirmation email) or Golyte support. Refunds inside this window are at our reasonable discretion and may be a full refund, partial refund, or credit, depending on the circumstances.
- After drop-off. Once your bags have been dropped off and accepted into storage, the booking is generally non-refundable. Unused days are not automatically refunded if you collect early.
- Partial changes. Reducing the number of bags or shortening a booking before drop-off adjusts your charge pro-rata.
- How refunds are paid. Approved refunds are returned to your original payment method, typically initiated within 1–2 business days; your bank or card issuer may take a further 5–10 business days to post the funds. We don’t charge a fee to process a refund.
- Service failure. If a Host is unable to honor a confirmed booking, or the service is not provided as described, you are entitled to a full refund of that booking.
- Loss or damage to stored bags is handled under Section 7 (Limited protection), not this section.
7. Limited protection (coverage)
Every booking includes a flat service fee that provides limited protection against loss of, or damage to, your stored bags during the storage period, up to a maximum of US$500 per bag (up to US$1,000 per booking).
This protection is not insurance. It is a service guarantee provided by Golyte subject to these Terms. It does not cover:
- Prohibited items (Section 5) or undeclared high-value items above the cap.
- Pre-existing damage, normal wear, or defects in your own bag or its fastenings.
- Cash, electronics data, perishable goods, or fragile items not adequately packed.
- Loss or damage caused by your own act or omission, or by events outside our reasonable control.
To make a claim you must report the issue to Golyte within 24 hours of collection, with reasonable evidence (photos, description, receipts where available).
8. Liability
- Golyte provides the Service with reasonable care and skill. To the maximum extent permitted by law, Golyte’s total liability to you arising out of or relating to a booking is limited to the protection cap in Section 7.
- Golyte is not liable for indirect, incidental, or consequential losses, or for loss of data, profit, or opportunity.
- Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited.
- Uncollected items. If bags are not collected by the end of the booked period, Golyte (or the Host) will attempt to contact you. Items uncollected after 30 days may be treated as abandoned and disposed of in accordance with applicable law, and reasonable storage or disposal fees may apply.
9. Your conduct
You agree to use the Service lawfully, to treat Hosts and their staff respectfully, and not to misuse, disrupt, or attempt to gain unauthorized access to the Service.
10. Changes to the Service and these Terms
We may update the Service and these Terms from time to time. Material changes will be posted on this page with a new “Last updated” date. Your continued use of the Service after changes take effect constitutes acceptance of the updated Terms.
11. Governing law and disputes
These Terms, and any dispute arising out of or in connection with them or your use of the Service, are governed by the laws of the State of New Mexico, United States, without regard to its conflict-of-laws rules. You agree to the exclusive jurisdiction of the state and federal courts located in New Mexico, United States.
12. Contact
Golyte LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110, USA
Email: support@golyte.net
Phone: +84 865 884 658
See our Contact page for support hours and the fastest way to reach us.