Host Terms & Conditions

These Host Terms & Conditions (“Host Terms”) govern the relationship between GOLYTE LLC, a limited liability company formed in New Mexico, USA (EIN 98-1948322), of 1209 Mountain Road Pl NE, Ste N, Albuquerque, NM 87110, USA (“Golyte”, “we”, “us”), and any business that lists and provides luggage-storage space through the Golyte platform (“Host”, “you”).

1. Definitions

• “Platform” means golyte.net and any Golyte website, application, or interface through which Customers find, book, and pay for Storage Services and through which Hosts manage bookings.
• “Customer” means a traveller who books Storage Services through the Platform.
• “Booking” means a reservation made by a Customer through the Platform.
• “Location” means a physical premises operated by the Host at which Storage Services are offered. A Host may operate ONE OR MORE Locations; these Host Terms apply to each Location separately unless stated otherwise.
• “Storage Services” means the secure temporary storage of Customers’ bags and belongings provided by the Host at a Location.
• “Customer Property” means any item belonging to a Customer that is stored under a Booking.
• “Host Payout” means the Host’s earnings under clause 7, calculated at the RATE PUBLISHED FOR THE RELEVANT LOCATION IN THE HOST PORTAL (see clause 7.11).
• “Platform Commission” means the difference between the price paid by the Customer and the Host Payout. The Platform Commission is Golyte’s revenue and is not payable to the Host.
• “List A / Prohibited Items” and “List B / items stored at the Customer’s own risk” have the meanings given in the customer Terms of Service, as published from time to time at golyte.net. See clause 11.

2. Our role

Golyte operates a platform that connects Customers with Hosts who provide luggage storage.

By accepting these Host Terms you APPOINT GOLYTE AS YOUR COMMERCIAL AGENT to market your storage availability, to conclude Bookings with Customers on your behalf, and to COLLECT PAYMENT FROM CUSTOMERS ON YOUR BEHALF. Golyte is the merchant of record for card payments. You remain the provider of the Storage Services to the Customer, and each accepted Booking creates a storage agreement between you and the Customer for the booked period.

Golyte undertakes to: (i) Maintain the stable operation of the Platform to connect Customers with the Host; (ii) Remit Host Payouts accurately and on time as set out in Clause 7; (iii) Safeguard the Host’s business information in accordance with law; (iv) Provide online booking management tools and technical support to the Host during their use of the Platform.

Nothing in these Host Terms creates a partnership, joint venture, franchise, or employment relationship. Each party acts as an independent contractor and neither may bind the other beyond the agency expressly granted above.

3. Acceptance, versions, and changes

3.1. Acceptance. You accept these Host Terms by completing Host registration, by accepting them in the Host portal, or by signing a written agreement that incorporates them. Golyte records the version accepted, the account that accepted it, and the date and time of acceptance. That record is evidence of your acceptance.

3.2. Who is bound. If you register on behalf of a company, you confirm you are authorised to bind that company. The contracting party is the legal entity named at registration, not the individual who registers.

3.3. Changes. Golyte may amend these Host Terms. We will give you at least 30 DAYS’ WRITTEN NOTICE (by email and in the Host portal) before a material change takes effect. If you do not accept a change, your remedy is to terminate under clause 16 before it takes effect. Continuing to accept Bookings after the effective date means you accept the change.

3.4. Additional terms. Golyte and a Host may sign a separate written agreement (for example, a multi-Location partnership agreement) that supplements these Host Terms. Where a signed agreement and these Host Terms conflict, THE SIGNED AGREEMENT PREVAILS for that Host only, and only to the extent of the conflict.

4. Listings

You are responsible for the accuracy of each listing (location, opening hours, capacity, access instructions, and any restrictions) and for keeping it up to date. Golyte may format, translate, or moderate listings for quality and consistency.

You must notify Golyte IMMEDIATELY of any change or event that affects an existing or future Booking — including changes to opening hours, temporary or permanent closure, loss of access, or suspension of service.

5. General obligations and warranties

5.1. Obligations. You must:

• Accept and store Customer Property during your stated opening hours for every confirmed Booking.
• Verify the Customer’s booking confirmation at drop-off and at pick-up, and check the Customer in and out on the Platform.
• Be able to identify reliably which bag belongs to which Booking. Tagging bags is RECOMMENDED BUT NOT REQUIRED — the obligation is the outcome, not the method.
• Store Customer Property in a secure, staff-controlled area that is not accessible to the public.
• Return Customer Property only to the correct Customer, in the condition received.
• Not open, use, move off-site, or tamper with Customer Property, EXCEPT for an inspection under clause 11.2.
• Follow the security checklist in the Annex and all applicable local laws.
• Treat Customers professionally and not discriminate against them.

5.2. Warranties. You warrant that you are duly registered and qualified to carry on business at each Location, that you hold all licences, permits, authorisations, and insurances required to provide the Storage Services, that you have authority to enter into these Host Terms, and that doing so does not conflict with any other agreement to which you are a party.

5.3. Your obligations in relation to prohibited and excluded items are set out in clause 11.

6. Service standards and failed Bookings

6.1. If a Location is closed when a Customer arrives, or you otherwise fail to honour a confirmed Booking, NO HOST PAYOUT IS EARNED for that Booking.

6.2. You are also responsible for the reasonable direct costs Golyte incurs as a result, which may include refunding the Customer, arranging alternative storage, or shipping Customer Property to the Customer. Golyte will notify you of such costs with supporting detail before recovering them.

6.3. Golyte may recover amounts under clauses 6.1 and 6.2 by SET-OFF AGAINST YOUR CURRENT OR FUTURE BALANCE under clause 9.

6.4. Repeated failures to honour Bookings are a material breach and may result in delisting.

7. Host Payout, settlement, and payment

7.1. What you earn. For every bag stored through the Platform you earn a fixed amount in US dollars per bag, per day: YOUR RATE × NUMBER OF BAGS × NUMBER OF DAYS, at the rate set out in clause 7.11. Days are counted using the calendar-day rule: every crossing of 00:00 counts as one additional day, regardless of clock time. There is no listing fee and no monthly fee.

7.2. How a Booking becomes payable. Earnings are recorded against your account in two stages:

• ESTIMATE — added when the Customer pays for the Booking. Estimate amounts are provisional and may change.
• AVAILABLE — earnings move from Estimate to Available after the END-OF-MONTH CUT-OFF FOR THE MONTH IN WHICH THE BAGS ARE PICKED UP, and after deduction of any amounts under clauses 6, 8, and 9.

7.3. Pick-up date governs. A Booking is assigned to a payout period by its PICK-UP DATE, not the booking date and not the drop-off date. Bags picked up in month M are settled at the end of month M and paid in month M+1. Where a Booking is amended so the pick-up date moves to a different month, the Booking moves to the corresponding payout period.

7.4. Payout date. Golyte pays Available balances ONCE A MONTH, BETWEEN THE 10TH AND THE 15TH, by transfer to the account you nominate for that Location.

7.5. Adjustment window. Refunds, cancellations, chargebacks, and adjustments are deducted from your balance UP TO THE MOMENT PAYMENT IS MADE. An Available balance is therefore an expected amount, not a guaranteed one, until the transfer has been executed.

7.6. Currency and FX. Your balance is shown in US DOLLARS. Payments are converted into your local currency (VND, SGD, TWD, or another supported currency) at the rate applied by our payment provider at the time of transfer, less any applicable conversion and transfer fees. Amounts shown in local currency in the Host portal are indicative only.

7.7. Minimum payout. If your Available balance is below the minimum payout set out in clause 7.11 on the payout date, it is not paid that month. It remains in your Available balance and is carried forward until it reaches the minimum. Nothing is lost.

7.8. Bank details. You are responsible for providing and maintaining accurate bank details for each Location. Golyte is not liable for payments delayed or misdirected because of details you provided. Where the account holder name does not match the registered Host, Golyte may withhold payment until the discrepancy is resolved.

7.9. Verification information. You must provide the identity, business registration, bank, and tax information Golyte reasonably requires in order to make payments and to meet its own legal, tax, and sanctions-screening obligations, and must keep that information current. Golyte may withhold payment until it is provided. The Host acknowledges that providing accurate identity information is a mandatory obligation under the Law on Electronic Commerce. Golyte reserves the right to suspend the Location listing or withhold payments if the Host fails to complete the verification as required by the Platform.

7.10. Where the Host operates more than one Location. Each Location may hold its own balance and nominate its own account. Where two or more Locations are operated by the SAME LEGAL ENTITY, Golyte may set off amounts owed by that entity at one Location against balances held at any of its other Locations.

7.11. Your rate and the minimum payout. Two commercial figures apply to you, are SHOWN IN THE HOST PORTAL where you can see them at any time, and form part of these Host Terms: (i) YOUR RATE — the amount you earn per bag, per day; rates may differ between Locations and between markets; (ii) THE MINIMUM PAYOUT — the smallest balance Golyte will transfer in a single payment.

7.12. If we change either figure. Golyte will give at least 60 (sixty) days’ prior written notice before a change that is WORSE FOR YOU — that is, REDUCING YOUR RATE or INCREASING THE MINIMUM PAYOUT. A change that is BETTER FOR YOU may take effect immediately. A rate change NEVER applies to a Booking already confirmed: every Booking is paid at the rate in force at the moment that Booking was made, even if it is picked up and settled afterwards. If you do not accept a change, you may terminate under clause 16.2 before it takes effect. Where you have signed a separate agreement with Golyte that sets these figures, THAT AGREEMENT PREVAILS (see clause 3.4).

8. Payments must run through the Platform

8.1. You must not request or accept payment for Storage Services directly from a Customer — in cash, by bank transfer, by card terminal, or by any other means — outside the Platform.

8.2. You must not accept or store Customer Property that has not been booked and registered on the Platform. Doing so voids Golyte’s customer protection for that item and exposes you to liability for it.

8.3. Breach of this clause 8 is a material breach. In addition to any other remedy, Golyte may recover an amount equal to the Platform Commission that would have been payable had the booking run through the Platform, and may suspend or terminate your account.

9. Refunds, chargebacks, and set-off

9.1. Customer refunds, cancellations, and chargebacks relating to your Bookings are deducted from your balance.

9.2. Golyte may SET OFF against any balance held for you any amount you owe Golyte under these Host Terms, including amounts under clauses 6, 8, 10, 11, 12, and 17.

9.3. If your balance is insufficient to cover an amount owed, the shortfall is recoverable from your future earnings or from you directly on written demand.

9.4. Chargebacks may be raised by a card issuer up to approximately 120 days after payment. Accordingly, following termination Golyte may WITHHOLD FINAL SETTLEMENT FOR UP TO 120 DAYS to the extent reasonably necessary to cover chargebacks, refunds, and claims relating to Bookings performed before termination. Any remaining balance is paid at the end of that period.

10. Loss, damage, and claims

10.1. Your duty of care. You must take reasonable care of Customer Property while it is in your custody.

10.2. Reporting. You must report any loss, theft, damage, or security incident to Golyte within 24 HOURS of becoming aware of it, and must cooperate in good faith with any investigation — including providing CCTV footage, records, photographs, or written statements where available.

10.3. Customer claims. Golyte handles claims with the Customer under the customer Terms of Service. You must not settle a claim directly with a Customer without Golyte’s prior written agreement.

10.4. Allocation between us. Where Golyte compensates a Customer for loss, theft, or damage that was CAUSED BY YOUR ACT, OMISSION, OR FAILURE TO FOLLOW THESE HOST TERMS, Golyte may recover that compensation from you, subject to clause 10.5.

10.5. Cap on recovery and gross negligence. The compensation Golyte recovers from the Host under Clause 10.4 is capped at

• US$1,000 PER BAG and US$2,000 PER BOOKING.

10.6. How recovery is collected. Amounts recoverable under clause 10.4 are deducted directly from the Host’s available balance in accordance with Clause 9, without any limitation on the maximum deduction amount per payout period. If the current balance is insufficient to cover the compensation, the remainder shall be set off against subsequent payouts or recovered directly from the Host upon Golyte’s demand. Golyte will provide written notice (via system or email) regarding the amount and grounds for deduction prior to execution.

10.7. Uncollected items. If Customer Property is not collected and the Customer has not made contact within 15 (fifteen) days from the end of the booked period, you may deal with the property in accordance with the law on mislaid property. Before doing so you must notify Golyte, and Golyte will use reasonable efforts to contact the Customer. Golyte is not obliged to compensate you if you choose to keep the property in storage.

11. Prohibited and excluded items

The Host confirms that it has accessed, read, and fully understood the contents of List A and List B at https://golyte.net/about/host-terms prior to signing. These lists are considered an integral part of the Host’s duty of care.

11.2. List A — you must refuse. You must refuse to accept any item you reasonably believe to be a List A item, and must report the refusal and the reason to Golyte. INSPECTION ON SUSPICION: where you have reasonable grounds to suspect a bag contains a List A item, you may ask the Customer to open the bag for inspection, or require the Customer to certify in writing that the bag contains no List A item. An inspection may be carried out ONLY IN THE CUSTOMER’S PRESENCE and with the Customer’s consent. If the Customer refuses, you may refuse to accept the bag without responsibility to the Customer, and must report this to Golyte. You must NOT open a bag when the Customer is not present.

11.3. List B — you may accept, but must not encourage. You may accept a bag containing List B items. If a Customer tells you a bag contains a List B item, you must tell them it is stored at their own risk and is not covered by Golyte’s protection. You must not encourage Customers to store List B items.

11.4. Exclusion does not reduce your duty of care. The fact that an item falls on List A or List B means only that GOLYTE WILL NOT COMPENSATE THE CUSTOMER for it. It does NOT reduce your obligations under clause 5, and it does NOT limit your own responsibility to the Customer as the provider of the Storage Services. You must take the same reasonable care of every bag in your custody.

11.5. Claims for excluded items. Where a Customer claims for a List A or List B item, Golyte will not compensate the Customer and there is therefore nothing for Golyte to recover from you under clause 10.4. If the Customer instead brings a claim against Golyte in respect of such an item and the loss was caused by your act, omission, or breach of these Host Terms, you will indemnify Golyte under clause 17.4. THE CAPS IN CLAUSE 10.5 DO NOT APPLY to that indemnity.

11.6. Do not make your own coverage promises. You must not tell a Customer, in any form, that their belongings are “insured”, “fully covered”, “guaranteed”, or words to that effect, and must not state any coverage amount. Direct all questions about coverage to Golyte or to the customer Terms of Service. Statements made by you or your staff about coverage do not bind Golyte, and you are responsible for any loss arising from them.

11.7. Bookings outside the Platform are never covered. Golyte’s protection applies only to bookings made and paid for through the Platform. Accepting Customer Property outside the Platform (see clauses 8.1 and 8.2) leaves that property uncovered and the resulting liability is yours alone.

12. Anti-circumvention

12.1. You must not solicit, encourage, or accept Storage Services business from a Customer introduced to you through the Platform other than through the Platform. This applies while these Host Terms are in force and for 12 MONTHS after they end, in respect of Customers introduced during that period.

12.2. You must not use Customer contact details obtained through the Platform for your own marketing or for any purpose other than performing the Booking.

12.3. If you breach this clause 12, Golyte may recover an amount equal to the Platform Commission it would have earned on the affected bookings, may suspend or terminate your account, and may exercise set-off under clause 9.

12.4. These Host Terms are NOT EXCLUSIVE. You remain free to list your storage space on other platforms and to operate your own storage service, provided you comply with clauses 8 and 12.1.

13. Taxes

You are solely responsible for determining and paying all taxes arising from your Storage Services, including any VAT, GST, or equivalent consumption tax applicable in your jurisdiction (for example, Vietnam, Singapore, or Taiwan), and for your own accounting, invoicing, and reporting obligations.

Golyte is responsible only for taxes on its own Platform Commission. Golyte does not provide tax or accounting advice.

Golyte may be required to withhold or deduct amounts from payments where required by law, and will notify you if it does.

14. Insurance

The Host is solely responsible for maintaining appropriate protection or insurance coverage for its premises and business operations. The Host understands and agrees that Golyte’s protection for Customers is not an insurance policy and does not substitute for the Host’s actual liability under the law.

15. Brand, content, and confidentiality

15.1. Your content. You grant Golyte a non-exclusive, worldwide, royalty-free licence to use your business name, logo, Location photographs, and listing information for the purpose of marketing, operating, and providing the Platform. You retain ownership of that content and may withdraw the licence for future use on termination. The Host agrees that Golyte reserves the right to retain listing information, photographs, and transaction history for at least 03 years after termination for audit and e-commerce law compliance purposes.

15.2. Our brand. Golyte grants you a non-exclusive, revocable licence to display Golyte-supplied signage, stickers, and marketing materials at your Locations for the term of these Host Terms, solely to identify your Location as a Golyte partner. You must not alter Golyte’s marks. All goodwill accrues to Golyte. On termination you must stop using Golyte’s marks and remove Golyte-supplied materials.

15.3. Confidentiality. Each party must keep confidential the non-public information it receives from the other, including commercial terms, Customer data, and Platform information, and must use it only to perform these Host Terms.

15.4. Customer data. You must protect Customer personal data, use it only to provide the Storage Services, comply with applicable data-protection law, and delete or return it on request.

15.5. IP and data ownership. Golyte owns all rights to the Platform, including but not limited to: source code, interface, transaction data, and Customer reviews. The Host is granted a limited, non-exclusive license for the duration of the Agreement. The Host shall not copy or use content created or optimized by Golyte for any business purposes outside the Platform.

16. Term, suspension, and termination

16.1. Term. These Host Terms take effect on acceptance and CONTINUE INDEFINITELY until terminated under clause 16.2 or clause 16.3, or by agreement between the parties.

16.2. Termination for convenience. Either party may terminate on 30 DAYS’ WRITTEN NOTICE. You must continue to honour all Bookings already confirmed for dates within the notice period.

16.3. Suspension and immediate termination. Golyte may suspend a listing or terminate immediately, without notice, where there is a safety, security, legal, or serious-conduct concern, or a material breach of clauses 5, 6, 8, 10, 11, or 12.

16.4. Effect of termination. Host Payouts accrued for Bookings properly performed before termination remain payable, subject to clauses 6, 9, 10, 11, and 12. Clauses 9, 10, 11, 12, 13, 15.3, 15.4, 17, 18, and 19 survive termination.

17. Liability and indemnity

17.1. Each party is responsible for its own acts and omissions.

17.2. Neither party is liable to the other for indirect or consequential loss, or for loss of profit, revenue, business, or goodwill.

17.3. Except for amounts payable under clauses 6, 8, 9, 10, 11, and 12, and except in cases of fraud, wilful misconduct, or gross negligence, each party’s total liability under these Host Terms in any 12-month period is limited to the total Host Payouts paid or payable to you in that period.

17.4. You will indemnify Golyte against third-party claims arising from your breach of these Host Terms, the condition or operation of your premises, or your provision of Storage Services.

18. Governing law and disputes

18.1. These Host Terms are governed by the laws of Vietnam. All disputes are finally resolved by arbitration at the Vietnam International Arbitration Centre (VIAC).

18.2. The parties will first attempt in good faith to resolve any dispute by negotiation within 30 days of written notice of the dispute.

18.3. Notwithstanding clause 18.1, Golyte may, at its option, bring proceedings or seek interim relief in any court having jurisdiction over the Host or its assets, including in the country where the Location is situated, instead of or prior to commencing arbitration.

18.4. Nothing in this clause limits Golyte’s right of set-off or withholding under clauses 6, 9, 10, 11, and 12, which may be exercised without recourse to any court.

NOTE: Where the Host has signed a separate agreement with Golyte under clause 3.4, the governing-law and language provisions of that signed agreement prevail over this clause 18 and clause 19.

19. General

• Language. The English version of these Host Terms is the operative version. Translations are provided for convenience; in the event of inconsistency, the English version prevails UNLESS a signed agreement states otherwise.
• Assignment. You may not assign or transfer these Host Terms without Golyte’s prior written consent. Golyte may assign them to an affiliate or in connection with a corporate transaction.
• Force majeure. Neither party is liable for failure to perform due to an objective, unforeseeable, unavoidable event (natural disaster, epidemic, war, government order), provided notice is given within 7 days. Payment obligations already accrued are NOT excused. If it continues beyond 60 days, either party may terminate.
• Notices. Notices to you are given by email to your registered address and through the Host portal. Notices to Golyte are given to support@golyte.net.
• Severability. If any provision is held invalid or unenforceable, the remainder continues in full force.
• Waiver. A failure or delay in enforcing a right is not a waiver of that right.
• Entire agreement. These Host Terms, together with any signed agreement under clause 3.4, form the entire agreement between the parties in respect of their subject matter and supersede all prior discussions and arrangements.

Annex — Host security checklist

Print this page and keep it at your front desk.

1. Keep a designated, staff-controlled storage area that is not accessible to the public.
2. Verify the Customer’s booking confirmation at both drop-off and pick-up; release bags only to the correct Customer.
3. Recommended: tag each bag so it can be matched to its Booking. Tagging is optional, but you must always be able to tell which bag belongs to which Booking.
4. Do not allow unauthorised staff or third parties to access stored bags.
5. Do not move stored bags off the Location premises.
6. Report any loss, damage, theft, or security incident to Golyte within 24 hours.
7. Keep CCTV coverage of the storage area where available, and retain footage for at least 30 days.
8. Refuse any bag you reasonably believe contains a List A item, and report it to Golyte.
9. If a Customer mentions a List B item (laptop, phone, camera, jewellery, passport, medication, fragile item), tell them it is stored at their own risk and is not covered.
10. Never tell a Customer their bags are “insured”, “fully covered”, or state any coverage amount. Point them to Golyte.

Questions about these terms: support@golyte.net