Your bags matter. Here’s how Golyte keeps them safe — and what to expect at every step.
Hand-picked Hosts
Golyte is a small operation, and we hand-pick every Host on the network — hotels, hostels, and shops with a real front desk and staff on site. We review each location before it goes live and keep an eye on quality as we grow across Southeast Asia.
How a drop-off works
- Book and pay online in USD — you’ll get a confirmation email.
- Show the email at the Host’s front desk. That email is the only handshake you need; there’s no app step or code at the desk.
- Collect your bags with the same email, any time within your booked dates and the Host’s opening hours.
Every booking includes protection
Each booking includes a flat service fee that provides limited protection (coverage) against loss of, or damage to, your stored bags during the storage period, up to US$500 per bag. This is a Golyte service guarantee, not an insurance product. Full conditions — including what’s covered, what isn’t, and how to make a claim — are in our Terms of Service.
What you shouldn’t store
To keep everyone safe, some items can’t be stored — including valuables above the protection cap, cash, weapons, hazardous or perishable goods, and anything illegal. See the full Prohibited items list in our Terms.
Secure payments
Bookings are paid online over a secure, encrypted (HTTPS) connection. Card payments are handled by PCI-compliant payment providers — Golyte never stores your full card number. Learn how we handle your data in our Privacy Policy.
If something goes wrong
Contact us as soon as you notice an issue — ideally within 24 hours of collecting your bags. Reach the Host on the number in your confirmation email for anything time-sensitive, or contact Golyte support (Contact page). We’re a small team and we’ll work with you and the Host to make it right.